Marina Bay Sands suffers very bad publicity for denying a Singaporean food seller to claim her Bonus Cash jackpot of $416,742.11

Shame on you, Marina Bay Sands!! I bet this incident will never happen in Resorts World Sentosa (heck, I personally will boycott MBS!!). See, the poor Singaporean food seller won a Bonus Cash jackpot of $416,742.11 and yet, the manager of the casino claimed that the jackpot machine had malfunctioned. The manager also claimed that the machine's top prize is a car, and that its highest cash payout is only $50,000?!

Ridiculous! Shameful of MBS to allow a malfunctioned jackpot to be operated. See, the players were playing the jackpot--perhaps more than one malfunctioned?--with the expectation of hitting the Bonus Cash Jackpot of $416,742.11--and yet, the highest cash payout is only $50,000 and a miserable car??

One word to MBS: dishonest!

Two words: bad publicity!!

Many words: let us go to RWS instead!!!

Marina Bay Sands (MBS) casino is refusing to pay a woman her jackpot winnings of more than $410,000.

Mdm Zhu Yun Ping (50, hawker) had visited the casino with some foreign friends and her store helpers at about 5am on this Tuesday, 18 October.

She described what happened to reporters, "I was playing on this jackpot machine until 6am and my stored value card had already accumulated about $800 in winnings. Suddenly, I struck the Bonus Cash jackpot of $416,742.11."

At the time, Mdm Zhu was confused with what happened until a bystander explained to her that she had struck a jackpot prize. Many other casino patrons also came up to her to congratulate her on the win.

She continued, "Soon after, the manager of the casino came up to me and told me that the jackpot machine had malfunctioned. The manager explained to me that the machine's top prize is a car, and that its highest cash payout is only $50,000, so I could not have struck that Bonus Cash prize.

The manager also explained that I could get $258,962 if I decide to sell the car back to the dealer." Mdm Zhu refused to settle with the manager's explanation and insisted that she was entitled to her win, which the jackpot machine clearly displayed.

At that time, a casino patron had also stepped forward to help her by taking a photo of the displayed cash prize as evidence. The man was however, stopped by casino staff who warned him that photo-taking is not allowed in the casino.

The staff then asked the man to hand over his phone and indicated that they will be deleting the photo. The man was then escorted out of the casino. Mdm Zhu has lodged a complaint with the Casino Regulatory Authority of Singapore, which is currently investigating the case.

The police have also explained to her the forms of legal action she can take.

From Asiaone Forum, "Woman wins $410,000 but Marina Bay Sands refuses payout".

A Singaporean food seller claims a casino is trying to deprive her of her rightful winnings after it said a slot machine jackpot message only popped up because of a glitch, a report said Friday.

Choo Hong Eng, 58, told the Straits Times newspaper she was playing the slot machines for the first time Tuesday when the “Cash Bonus” sign appeared indicating she had won more than $416,000.

She said the manager told her instead of the full jackpot she had won $50,000 and a sports car worth $258,962 which she could sell back to the casino for cash.

A spokesman for the Marina Bay Sands casino said: “As this case is the subject of an ongoing investigation, it would be inappropriate to comment further at this stage.”

Choo, who runs a vegetarian food stall, said as well as complaining to the casino she had also made police report.

“It’s a matter of principle. I wouldn’t take a single cent more from them, but I wouldn’t accept a single cent less either,” she told the newspaper, adding that she had not been told when the casino investigation would be completed.

“The other patrons told me not to be taken in. They said there was no indication anywhere that I had won only $50,000 and a car.”

According to the Straits Times, other patrons who witnessed the incident at 6am offered to be her witnesses.


One of them, Mr Moo Ngow Chai, a 63-year-old Malaysian, told the paper in a telephone interview yesterday: "I saw what happened and thought it was very unfair of the casino to deny her the winnings.

"The jackpot machine clearly displayed the words 'Cash Bonus'.

"There were no pictures of a car at all."

From Asiaone, "Singaporean hawker in casino dispute over jackpot".