Yes, it's OUTRAGEOUS! This morning it's reported that train services between Marina Bay and Newton were disrupted Saturday morning -- two days after a major glitch affected 127,000 passengers on Thursday evening!
And the current SMRT CEO Ms Saw Phaik Hwa yesterday is believed to 'consider resigning if necessary'.
To misquote the Jedi Master Yoda of the Star Wars epic movies: "Consider, you shall not.Resign, you must."
Or (the more correct one): "No! Try not. Do, or do not. There is no try."
Or in this situation, to replace the word 'try' with 'consider'. Hur hur.
Screenshot of Asiaone 17/12 AM: To resign or not to resign: that's (hardly) the question!
Screenshot of Channel NewsAsia 17/12 AM: SMRT is the star news in CNA!
SMRT chief executive Saw Phaik Hwa apologised today for Thursday's five-hour long evening disruption on the North-South line.
Speaking at a press conference at SMRT Headquarters on Friday afternoon, she said SMRT was very sorry that the disruption had happened.
An online news source quoted her as saying that she will consider resigning if necessary, but would reserve her opinion on the matter for the time being.
She was commenting on public calls for her and other senior management to resign.
No effort would be spared in preventing a recurrence of the incident, Ms Saw told reporters.
According to The Straits Times, Ms Saw said it was important that SMRT improve its incident management plans and crowd management.
She also promised her personal attention on improving how SMRT gave timely and better information, an online news source said.
SMRT said in a statement on its website that 300 staff were activated to assist passengers and resolve the fault.
"The disruption is caused by a damaged third rail between Dhoby Ghaut and City Hall MRT stations.
The faulty third rail damaged the collector shoes of four trains, which caused all of them to stall," the statement said.
Thursday's disruption was the second breakdown in as many days and affected some 127,000 commuters.
From Asiaone, "SMRT CEO apologises, will consider resigning if necessary".
SMRT said train services between Marina Bay and Newton were disrupted Saturday morning -- two days after a major glitch affected 127,000 passengers on Thursday evening.
SMRT said the incident happened at 6.50am, and advised passengers to seek alternative transport or take its bridging bus services.
At around that time, MediaCorp hotline caller Jeannie Lau -- who was in an MRT train near City Hall -- said she and other passengers had to evacuate the train after "the doors got stuck".
She added they had to walk along the underground train track -- something with some passengers stuck on Thursday's trains did.
Meanwhile, live reports filed by commuters travelling on MRTs have been flooding social media platforms such as twitter and Facebook.
Twitter user "chuakunyang" who was on his way to work said the train he was in had "lights half off".
The breakdown came a day after SMRT CEO Saw Phaik Hwa apologised for Thursday's glitch which affected 127,000 passengers, including 1,000 trapped in each of the four stalled trains.
When Channel NewsAsia arrived at Newton MRT station, passengers affected by the disruption appeared generally calm.
Announcements at the train station were broadcast every 15 minutes and signs were prominently displayed to direct passengers to the bus stop.
From Channel NewsAsia, "MRT breaks down again". (17/12, 0739 hrs)
Minister for Transport Lui Tuck Yew has described Thursday's train disruption as an "extremely serious" one, with the safety of commuters compromised.
Mr Lui added he is disappointed with the way transport operator SMRT handled the incident which affected thousands, and that he will look at past lapses before deciding on the penalty for the latest disruption.
Mr Lui met reporters at Changi Airport immediately upon his arrival home after a meeting in Cambodia - an indication the latest incident weighed heavy on his mind.
He said it is justifiable commuters are angry and concerned especially so for those on the affected trains who were left in darkness with little ventilation.
"There are SOPs (standard operating procedures) that need to be followed on how you bring passengers on such affected trains to safety, the timelines to be adhered to, as well as other service recovery related issues," Mr Lui said. \
"I think we need to look at whether SOPs are sufficiently comprehensive and whether they were adhered to and properly followed."
He questioned the timeliness of information given to affected commuters, adding what needs to be done is to determine the root cause of the problem: That the maintenance regime needs to be more robust and comprehensive.
Mr Lui said he has decided not to let SMRT alone handle the post-mortem.
He has tasked the Land Transport Authority to form an independent panel comprising local and overseas experts to review the entire rail network, from system maintenance, incident management, communications and service recovery.
He said the panel, expected to be formed next week, is priority.
"I spoke to Chairman, SMRT, Mr Koh Yong Guan, this afternoon, to reiterate the government's concerns over the incident and over how the incident was handled," Mr Lui said.
"And I told him that the SMRT board and management must make every effort to get to the bottom of this, to improve on their procedures and on how these incidence are managed."
When asked about penalties that may be imposed on SMRT, Mr Lui said that will come later, when "we are clearer as to what exactly happened in this particular instance".
He said: "Certainly, if and when we do impose penalties on them, we will have to take into consideration what had happened in the past."
Mr Lui said he expects the review panel to come up with some answers before the coming committee of supply (COS) debate, which is due in the first quarter of next year.
From Channel NewsAsia, "MRT breakdown "extremely serious": Lui Tuck Yew". (16/12, 2222 hrs)
SMRT CEO Saw Phaik Hwa on Friday offered her sincere apologies to all MRT commuters affected by the five-hour breakdown on the North-South Line during rush hours on Thursday evening.
The disruption affected 127,000 passengers including 1,000 trapped in each of the four trains that stalled.
"We are truly sorry about this. I'm very, very sorry about this." It was one of several impassioned apologies the SMRT chief made during a news conference at the SMRT headquarters on Friday.
Ms Saw promised a full investigation into what had caused the breakdown. She said SMRT will learn from the incident and improve on giving better information.
"We do apologise especially those who experienced considerable inconvenience... What we can promise is that we will spare no effort in preventing such an occurrence," said Ms Saw.
"I will personally look into improving our incident management plan, especially in the areas of giving timely and better information, as well as crowd management, in both our stations and in the trains," she added.
SMRT cited a possible alignment problem in the rail system as the cause of the disruption, and deployed some 60 staff to test for alignment on Thursday night after the incident.
However, the exact point at which the alignment was off has not been established yet.
SMRT acknowledged that the rail network has grown, and hence is more complex. It said this made it difficult for the operator to execute its emergency plans.
SMRT said it will review its standard operating procedures.
SMRT also said it will be working to improve its communication strategies. This includes possibly broadcasting recorded announcements in four languages.
There had been several calls online for SMRT's senior executives to account for Thursday's disruptions.
At the news conference, Ms Saw was asked if she would resign to take responsibility.
She said that "it is something I would seriously consider if there is a necessity to do so, but I think I will reserve comments at this moment."
Thursday's disruption is the latest in as many days.
It happened just a day after train services on some Circle Line stations were disrupted, affecting 1,400 passengers. The Circle Line disruption is the second since the line was fully opened this year and the eighth since its phased opening in 2009.
Ms Saw reiterated that SMRT did its best and its maintenance and service standards were up to mark.
"At the drop of a hat, hundreds of our staff who are somewhere else will come back and do their best when the system is down. For that, I think our staff tried very, very hard," Ms Saw said.
"The amount of effort, from the buses to the train people, communications people to the engineers, station staff, they worked overnight. Just to let you know, our staff have been working overnight for three nights," she added.
More than 300 staff who were not working at that time were activated to help commuters on Thursday evening.
SMRT has also apologised for the "income opportunity" message template that was sent to SMRT Taxis drivers following the train disruption.
The message, which was flashed on SMRT taxi drivers' screens, read: "Income opportunity. Dear partners, there is a breakdown in our MRT train services from Bishan MRT to Marina Bay MRT stretch of stations." A taxi passenger took a photo of the screen and posted it online. It went viral instantly and the message drew heavy criticisms.
SMRT said it was a "very bad mistake" to send out an "insensitive" message alert about the train breakdown.
SMRT explained that instead of using the template for train disruption, a wrong message template was used.
This was subsequently corrected.
The rail operator explained that SMRT Taxis usually sends out messages to advise cab drivers of crowded events, such as during the F1 race.
This is so that its cabbies could head down to the locations to pick up passengers and to ease congestion.
SMRT also addressed commuters' complaints that there were no ventilation and that in one stalled train there were no lights during the network breakdown.
The rail operator said that the Uninterrupted Power Supply (UPS) was supposed to kick in when power is cut off during a train breakdown.
SMRT's senior vice-president for communications and services, Goh Chee Kong, said: "When the train breaks down, or when the power is cut, there is a UPS that is supposed to turn on. When it turns on, what we have is emergency lighting and also ventilation.
"But the ventilation is different from air-conditioning, and it should last for about 45 minutes. But at the point in time, we have to be aware that it (train) was very crowded. When you have a very crowded train.....some people may feel there's no ventilation.
"We do understand that some commuters complained that it was very dark. We are still investigating what had happened to that particular train where there were no lights."
From Channel NewsAsia, "SMRT CEO apologises for MRT breakdown". (16/12, 1502 hrs)
SMRT has admitted that it was a "very bad mistake" to send out an "insensitive" message alert about the train disruption on Thursday night.
The "income opportunity" message was sent to all SMRT taxi drivers.
A passenger took a picture of it and posted it online.
It went viral instantly and the message drew heavy criticisms.
At the news conference on Friday, SMRT explained that instead of using the template for train disruption, a wrong message template was used.
This was subsequently corrected.
The rail operator explained that SMRT Taxis usually sends out messages to advise cab drivers of crowded events - such as during the F1 race, or when events wrap up at Suntec Convention Centre.
This is so that its cabbies could head down to the locations to pick up passengers, and to ease congestion.
Goh Chee Kong, senior vice-president of Communications and Services at SMRT, said: "We have several templates, but we have one for service disruption. And that should have been the one that was sent out. But our supervisor at the call centre sent out the wrong one, which was very embarrassing and we are very apologetic for it. It should not have happened."
From Channel NewsAsia, "SMRT apologises for "income opportunity" message". (16/12, 1721 hrs)
Two women were sent to hospital for breathing difficulties, after being caught in Thursday night's train disruption.
They have since been discharged.
The Singapore Civil Defence Force said a 25-year-old woman was sent to Singapore General Hospital (SGH) from Orchard MRT station at around 8pm.
About two hours later, a 41-year-old woman was sent to SGH in a semi-conscious state from Dhoby Ghaut MRT station.
SGH said the younger woman was discharged within an hour against medical advice, while the other woman was discharged on Friday afternoon, after she was said to be "in a stable and comfortable condition".
A psychologist Channel NewsAsia spoke with said that the situation was handled rather calmly, with no visible signs of hysteria.
But she added that such an incident would affect those suffering from claustrophobia, and more so for children.
Dr Elizabeth Nair, the president of the Singapore Psychological Society, said: "He (an adult) would be in better shape than a child who has claustrophobia or develops claustrophobia as result of this incident. Which is why for children who were actually involved, it is a good idea to check and see if there is any impact on them, and give them whatever follow-up treatment or therapy which is required."
From Channel NewsAsia, "Train disruption sent two to hospital". (16/12, 1207 hrs)
Many commuters Channel NewsAsia spoke with have responded positively to SMRT's apology over Thursday night's train disruption.
But they added that more needs to be done to ensure a repeat of Thursday night's incident does not occur.
One commuter said: "This is not the first time this thing has happened, and I think the most important thing is to take action. You can apologise a few times, but in the end, what we expect, as commuters, is a smooth experience."
Another commented: "You can't expect everything to work all the time, so since this happened and SMRT apologised, if it doesn't happen again then I am sure that is fine."
A third noted: "I think their apology was sincere and from the heart, because they handled it the best way that they could. Sometimes when there are mechanical breakdowns, it is beyond human control."
On calls for SMRT chief executive officer (CEO) Saw Phaik Hwa to step down, some said it is unnecessary.
One commuter noted: "It is a knee-jerk reaction. Overall, I think SMRT has been doing a good job, so I do not think the CEO needs to step down..."
Another added: "If you are going to ask the (CEO) to step down after one problem has happened, yes I know it is a big problem, but if it has happened, and SMRT is going to do something about it, then give the person a chance I suppose?"
However, one person said: "If stepping down can help improve the situation, then why not?"
From Channel NewsAsia, "Commuters' reactions to SMRT's apology over train disruption". (16/12, 2031 hrs)