of ComfortDelGro taxi driver man: "But there are no customers who want to ride with me. I don't know why. Could be that I am almost blind...that I can't respect a male passenger just because of his androgynous looks?!"
Overgeneralization is not fair. Really. Just ask ComfortDelGro. Because of its one insensitive taxi driver, the company has to apologize to a male passenger, Hanz Medina because the driver mocked him for his androgynous looks. Even if Hanz Medina chose to be magnanimous in accepting the apology, the damage has already been done.
In Straits Times, "ComfortDelGro apologises on behalf of taxi driver who mocked man for his looks", Hanz Medina was quoted to remark on the apology from ComfortDelGro:
"It's a very good example of excellent customer service and how fellow human beings should treat each other."
Indeed, nevertheless the image of the company has inevitably been tarnished. Try to google for 'comfortdelgro' and you'd come across the related articles to remind you of this shameful act of the taxi driver.
- Asiaone, "ComfortDelGro apologises for cabby's derogatory gestures towards passenger".